Privacy Policy

Effective Date: 04/19/2026

Gagliano Plumbing, Heating & Burner Service LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Details about your plumbing, heating, or burner service needs
• Any information you include when you contact us by web form, phone, text message, or email

We do not knowingly collect information from children under 13.

How We Use Your Information

We use your information only for legitimate business purposes, such as:

• Responding to inquiries and providing estimates
• Scheduling and performing services
• Communicating with you about appointments, job status, and service needs
• Maintaining internal records (such as invoices and service history)

We do not use your information for unrelated marketing by third parties.

Text Messaging and Consent

If you provide your phone number to us through our website, over the phone, or in person, you authorize us to contact you by phone call or text message about:

• Your service requests or appointments
• Estimates, invoices, or billing questions
• Follow-up communication regarding work we performed

We do not send automated marketing text messages, and we do not use your number for mass-text marketing campaigns.

• Message frequency will depend on your service needs.
• Standard message and data rates may apply.

You may opt our of text messages at any time by:

• Emailing us at office@gaglianoservices.com, or
• Letting us know by phone or text that you no longer wish to receive text messages.

Once you opt out, we will stop using text messages to contact you, except where needed for legal or billing purposes (for example, confirming a payment issue if required).

Cookies and Website Data

Our website may use basic cookies or similar technical tools to support core site functionality and security (for example, to help the site display correctly or keep the site protected from abuse).

• We do not use cookies or similar technologies to track you for advertising or marketing campaigns.
• Any technical data collected (such as IP address, browser type, or pages visited) is used only to maintain and improve our website and is not used to personally identify you for marketing purposes.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We do not share or sell your mobile number or SMS opt-in data with third parties for their marketing or promotional purposes.

We may share information only when necessary to:

• Comply with applicable laws or legal requests
• Protect our rights, property, or safety
• Work with service-related vendors or subcontractors as needed to complete your job (and only with information necessary to perform that work)

Data Security

We take reasonable physical, technical, and administrative measures to help protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may:

• Request to review or update the personal information we have about you
• Request that we correct inaccurate information
• Request that we delete certain information, subject to our need to keep records for legal, tax, or business purposes

To make any of these requests, contact us at office@gaglianoservices.com.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Gagliano Plumbing, Heating & Burner Service LLC

593 Waterman Road

Lebanon, CT 06249

Email: office@gaglianoservices.com

Phone: 860-807-1511